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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Complete reception services
   • Provide facility services and fee structure information to clients in a courteous manner
   • Schedule and monitor client appointments or bookings
   • Identify animals according to species, breed and permanent markings
   • Create or update client records according to workplace policies and procedures
   • Compile appointment details and client records, and provide to relevant staff
   • Monitor waiting clients and keep them informed of appointment progress or any delays
   • Maintain reception area in a clean, tidy and hygienic state at all times
2. Maintain office records
   • Process telephone and mail communications and relay as required
   • Maintain information and records system to ensure integrity
   • Use office equipment, including computer files and programs, to perform routine tasks
   • Invoice services and products in line with facility fee structure
   • Monitor cash control and prepare basic financial documents
3. Provide basic animal care assistance
   • Carry out routine tasks to assist with animal during appointment or booking
   • Restrain and handle animals in a safe and humane manner
   • Document interactions with clients according to workplace policies and procedures
4. Maintain records
   • Monitor stock levels and order supplies following supervisor approval
   • Identify client follow-up requirements and document according to workplace policies and procedures
   • Update and store client records according to workplace policies and procedures